Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by BoldCrafter ("we", "our" or "us"), including our website, our web development services, and any related applications or platforms.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of them, please do not use our services.

These Terms sit alongside two other documents. Our Privacy Policy explains what we do with personal information, and our Cookie Policy explains how we use cookies. Where a question is about personal data or cookies, those documents apply rather than these Terms, so we are not repeating the same rules in two places.

2. Definitions

"Services" means everything we provide, including web development, design, consulting and related technical services.

"Client" means any individual or organisation that engages our services or uses our website.

"Project" means any specific piece of work or deliverable agreed between us and the client.

3. Services

We provide the following services:

• Web development and design

• AI integration and optimisation

• Performance optimisation and security audits

• Technical consulting and support

• Project management and maintenance

How We Deliver

Important notice. Everything we produce is delivered digitally. How that happens depends on what we have built for you:

• Websites and web applications: built and deployed to your hosting and domain, or handed over as files together with the access details and setup instructions you need to deploy them yourself

• Brand and design assets: supplied as source and export files, for example logo files, brand guidelines, and colour and typography references, by secure download link or email

• Print-ready artwork: supplied as PDF or other print-ready files for you to send to your own printer

• Documentation: supplied as PDF files with detailed instructions

• Code and assets: delivered by secure download link or through version control

No physical goods. We supply digital files only. Where a project includes print-ready artwork we produce the artwork, but we do not print, ship or supply physical items unless we have specifically agreed to that in writing.

When delivery is complete. Delivery is complete once the work has been deployed to your hosting, or once we have sent the files or access details to the email address given during project setup, whichever applies to your project.

We may modify, suspend or discontinue any part of our services at any time, giving reasonable notice where we can.

4. Client Responsibilities

As a client, you agree to:

• Give us accurate and complete information about what the project needs

• Respond to requests for feedback and approvals in good time

• Provide the access we need to systems, accounts and resources

• Make sure you have the legal right to use any content, materials or assets you give us

• Comply with all applicable laws and regulations

• Keep any proprietary information we share with you confidential

5. Payment Terms

Pricing

All prices are quoted in the currency stated in the project proposal or agreement. Prices may change, and we will give reasonable notice if they do.

Discounts and Promotions

We sometimes run discounts and promotional offers on our services. These are time limited and offered at our discretion. A discount applies to your project only if your proposal is accepted and the work agreed while that offer is still running.

An offer can be changed, paused or withdrawn at any time before you accept, including where an end date had been advertised. If a discount ends while a proposal is still under consideration, we cannot guarantee it will still be honoured, and the standard price will apply instead. Your proposal sets out the price you will actually pay, so if timing matters to you, please ask how long it stands before you decide.

Unless we agree otherwise in writing, discounts cannot be combined with other offers, do not apply to work already quoted or already under way, and do not carry over to later phases, renewals or additional work.

If you would like to know whether an offer still stands, simply ask us before accepting. We would rather tell you plainly than have you plan around a price that is no longer available.

Payment Schedule

Payment terms are set out in the project agreement. We normally ask for a deposit before work begins, with the remaining payments due at agreed milestones or on completion.

Changes to the Agreed Scope

Once you accept a proposal, the scope set out in it is what we have quoted for and planned our time around. Projects do develop as they go, and we would far rather you asked for what you need than held back, so requests for changes are welcome at any stage.

Where a request falls outside the agreed scope, we will tell you before we begin it rather than afterwards. Minor adjustments that take little time are treated as part of normal delivery and are not charged. Anything more substantial is quoted separately and only starts once you have approved it in writing. Work of that kind typically includes:

• New pages, features, integrations or third-party services that were not in the proposal

• A change of direction, or rework of something already approved and signed off

• Revision rounds beyond those included in the agreement

• Content, data or migration work that was originally to be provided by you

• Design or build work repeated because supplied materials or requirements changed

Additional work can also move the delivery date. Where it does, we will give you the revised timeline together with the cost, so you can decide whether to go ahead before anything is committed.

If you are unsure whether something counts as a change of scope, please ask rather than assume. Speak to a member of our team, or contact us through the established channels: telephone, email, or your customer dashboard. We will confirm the position in writing so that both sides hold the same record of what was agreed.

Late Payments

Late payment may lead to work being suspended, and may attract additional fees or interest as set out in the project agreement.

6. Intellectual Property

Your Content

You keep ownership of any content, materials or intellectual property you give us. You grant us a licence to use it purely for the purpose of delivering your project.

Our Work

Once you have paid in full, you own the final deliverables created specifically for your project. We keep the right to reuse our general knowledge, skills and experience on other work.

Third-Party Materials

Any third-party materials, libraries or assets used in your project stay subject to their own licences and terms.

7. Confidentiality

Both of us agree to keep confidential any proprietary or sensitive information shared while we work together. This obligation continues after our engagement ends.

It does not apply to information that is already public, was developed independently, or has to be disclosed by law.

8. Limitation of Liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive losses, including loss of profits, data or business opportunities.

Our total liability for any claim arising from our services will not exceed the amount you paid us for the specific project or service the claim relates to.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.

9. Warranty and Disclaimers

Service Warranty

We warrant that our services will be carried out professionally and to a standard consistent with our industry. We will correct defects in our work at no extra cost for 30 days after the project completes.

What We Are Not Responsible For

We build to a professional standard and we stand behind our work. What we cannot stand behind is what happens to a system after it leaves our hands. A custom application is living software: it depends on the server it runs on, the versions it runs against, and the updates applied to it. Unless you hold a current maintenance agreement with us, we are not responsible for problems caused by:

• Hosting and server environments we do not manage, including outages, downtime, resource limits and misconfiguration

• Server software, PHP versions, databases, libraries or dependencies that have been left out of date, unpatched or past their supported life

• Security updates that were available but not applied after handover

• Changes made to our code by you, your staff, or another developer

• Third-party plugins, themes, APIs or services that change their behaviour, break, or are withdrawn

• Expired domains, SSL certificates, licences or third-party subscriptions

• Content, data or media added after handover

• Loss of data where no working backup was kept

If a fault is traced to one of the causes above it sits outside the 30 day defect warranty in the previous section, and we will quote for putting it right rather than absorb it as a defect in our work.

None of this needs to land on you. We offer ongoing maintenance covering exactly these things, so ask us about a plan if you would like the environment, dependencies and security updates kept under control after launch.

Where you deal with us as a business, and so far as the law allows, terms implied by statute or common law are excluded from our agreement. If you deal with us as a consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 to services carried out with reasonable care and skill.

AI Assistant and Automated Content

Our website includes Nova, an AI assistant. Nova tells you it is an AI, and its replies are generated automatically. They may be incomplete, out of date or wrong, and they are not professional, legal or financial advice. Nothing Nova says is a quote, a contract, or a binding commitment by us. Only a written project agreement or proposal issued by us creates that. Where we use AI tools while delivering a project, we stay responsible for the work we hand over to you. What happens to anything you type into Nova is explained in our Privacy Policy.

10. Termination

Termination by You

You may end our services at any time by telling us in writing. You remain responsible for paying for all work completed up to that date.

Termination by Us

We may end our services, on written notice, if you breach these Terms, fail to pay, or for any other reasonable cause.

11. Force Majeure

Neither of us is liable for delay or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, epidemics, failure of utilities or communications networks, or acts of government.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms will be dealt with by the courts of England and Wales.

If you are a consumer based elsewhere in the United Kingdom or in the European Economic Area, nothing in this clause removes the protection given to you by the mandatory laws of the country you live in.

13. Severability

If any part of these Terms turns out to be unenforceable or invalid, the rest stays valid and enforceable so far as the law allows.

14. Entire Agreement

These Terms, together with any project agreement or proposal, form the entire agreement between us about our services, and replace any earlier agreements or understandings on the same subject.

15. Changes to These Terms

We may update these Terms at any time. We will post the updated version on this page and revise the date shown at the top. If you keep using our services after a change, that means you accept the revised Terms.

16. Contact and Related Policies

If you have questions about these Terms, please use the contact details in the panel below, or our contact page. Our email address and phone number are deliberately scrambled and unscramble when you interact with them, which keeps automated spam harvesters away without getting in your way.

You may also want to read our Privacy Policy, which covers personal information and your data protection rights, and our Cookie Policy, which covers cookies and how to manage them.